|
|
| Answers
|
|
Pre-Sales
Questions
- Is
there a minimum time contract/commitment?
Not at all. You can pay monthly, quarterly, or yearly. You
can also cancel at any time (see the user acceptance policies
regarding this).
[Back to top]
- How
soon will my account be set up and ready for use?
Your account will be set up within 4 hours. Your site can
be uploaded to our servers immediately after receiving the
welcome e-mail, which will contain the IP address for your
account, plus the password for the username chosen during
signup. In fact, we recommend that clients start uploading
their site as soon as possible after setup is complete,
so that once domain transfer is completed, the site will
be available for use by your visitors.
[Back to top]
- Do
I have access to update my site 24 hours a day?
Absolutely. Whether you're a day person or a night owl,
your site is available for you to update anytime. Updates
are shown instantly online.
[Back to top]
- Can
you register a domain name for me? Can you set up domains
other than .com, .org, and .net?
We can register .co.nz, .org.nz, and .net.nz names for $39year
+GST, with you as the registrant. Please click here to order
.com domain names online
We can also assist with registering other
domains as well (fees for registering other domains
will vary by country). Please contact our sales department
if you require assistance in registering other domain types.
[Back to top]
- Do
you offer a money back guarantee?
Yes. If for any reason during the first 30 days as a Earth
First customer, you are not completely satisfied with any
of our services, we will cancel your account and refund
your money for that month's service.
[Back to top]
- I
see some hosts offering "unlimited bandwidth". Why don't
you offer this?
Technically speaking, there is no such thing as "unlimited
bandwidth". Someone has to pay for the traffic somewhere
- and if you check the fine print of some service agreements
from companies who claim to offer unlimited bandwidth, you'll
probably find that they do charge for traffic over a certain
amount. We dispense with the fine print.
[Back to top]
- Do
you host Adult sites, warez sites or sites containing illegal
material?
No. Please see our user acceptance policies regarding this.
[Back to top]
- Is
my site backed up and how often?
Yes backups are done daily on all servers, a daily incremental
back up and a monthly full backup. The full backups are
placed onto tapes and are stored for one month while the
incremental backups are stored onto disk and kept until
the next full backup is performed.
[Back to top]
- How
fast are your connections?
Our servers are located in Peak 10 data centers in Charlotte,
Raleigh, Jacksonville, and Tampa. With Native LAN at 10
Mb, 100 Mb, to gigabit Ethernet connectivity and Burstable
Bandwidth of up to 100 Mbps. The network is monitored around
the clock. All Peak 10 Data Centers are engineered with
multiple levels of security, uninterruptible power, redundant
HVAC systems, fire suppression, and around-the-clock monitoring
and management.
[Back to top]
- What
are your server specifications?
Current servers are lightening Quick Dual 2.4 GHz Pentium
III machines with 1 gb of RAM and 36 Gb SCSI drives.
[Back to top]
- What
types of payment do you accept?
We accept Visa & Mastercard, Amex , Diners, Paypal,
Cheques, Automatic Payments from New Zealand Customers .
You can do all this by filling in our 100 % secure online
form.
[Back to top]
-
How do I transfer my site To Earth First Servers?
Step 1: Sign up with us just as if it was a new account.
Step 2: Within an 2-8 hours you will receive a detailed
sign up email from us stating that your account has been
set up and issuing your an account number and information
on accessing your account.
Step 3: Transfer your content and test your site on
our server with your IP number. You use the IP number just
like a domain name. For example, if we give you an IP number
of 208.65.128.94, you can put that number in a browser as
http://208.65.128.94/~username/ to see what your pages will
look like on our server. Detail instructions will be included
in the sign up e-mail.
Step 4: Then e-mail a domain name transfer request
to the appropriate registrar company, the company that you
initially registered your domain name through. Use the EarthFirst
nameservers that are on the signup form when transferring
your domain name.
EarthFirst Linux name servers:
-Primary DNS Server hostname: ns.earth-hosting.com
-Primary
DNS Server address: 63.247.129.66
-Secondary DNS Server hostname: ns2.earth-hosting.com
-Secondary DNS Server address: 63.247.129.67
EarthFirst Windows name servers:
-Primary DNS Server hostname: NS1.WIN-EARTH-HOSTING.COM
-Primary DNS Server address: 69.41.231.63
-Secondary DNS Server hostname: NS2.WIN-EARTH-HOSTING.COM
-Secondary DNS Server address: 69.56.170.109
Step 5: Once you verify the transfer, the registrar
will point your domain name to our name server, and the
rest of the world will be able to access your new site
on our server with the domain name within hours. Please
note: it sometimes takes up to 24-72 hours for the registrar
(i.e. Domainz) changes to take place on all service providers
globally. You may experience people not viewing your new
site for this period.
[Back to top]
- What
do Autoresponders do and are they included?
An autoresponder is similar to an alias, but it also
will send an automatic reply back to the sender. Autoresponders
are included with all accounts and are configurable through
the control panel (mail administration)
[Back to top]
|
Technical
Questions
- I
changed my control panel password and now I can't get in.
Passwords are case sensitive and are limited to 8 characters.
If you entered a password longer than 8 characters please
try entering the first 8 characters when logging into your
control panel.
[Back to top]
- How
do I get my email?
If you're familiar with your email client's setup, use the
following information to retrieve email from your POP account:
Incoming mail (POP3) server: yourdomain.com Outgoing mail
(SMTP) server: Use your ISP's outgoing mail server. Use
your whole email address as the password yourname@yourdomain.com
[Back to top]
- I
want to get started right away, but my domain name hasn't
transferred/isn't in the database yet. How do I do it?
You can upload your page(s) immediately by pointing your
FTP client to the IP address you were asssigned when you
opened your account. After your domain is fully propagated
through the system, you can upload to ftp.yourdomain.com
or yourdomain.com view yoru site at http://the-ip-address/~username?
[Back to top]
- Do
you have a secure certificate that I can use?
Yes, or you can use your own. Please contact our Support
Center for more information about secure certificates and
we can set it up for your domain if it has this option.
[Back to top]
- What
is the path to perl?
#!/usr/local/bin/perl The absolute path for CGI is: /home/username/public_html/cgi-bin
(the script you choose may require the use of a trailing
/, please check the installation instructions).
[Back to top]
- What
is the path to send mail
/usr/sbin/sendmail
[Back to top]
- Where
should I put CGI scripts for my domain?
All CGI scripts should be uploaded to the cgi-bin folder,located
under the public_html folder, for your domain. Be sure to
follow the instructioins for the script you are uploading
regarding setting permissions on the files and folders you
create, as they vary from script to script
[Back to top]
- I
uploaded my files, but I don't see my page?
In the public_html directory put your index.html, page,
then anyone going to domainname.com will still see that
page This is the order in which the web server looks for
a page to put up as the "home" page: public_html index.html
index.html index.cgi index.shtml index.html welcome.cgi
welcome.html index.htm Just delete the index.hmtl file and
anything after it in this list will then come up automatically.
Notice that "home.html" is NOT on the list and so will not
show up as your home page. You would need to rename it.
[Back to top]
- Can
I check the web mail with out going through the Control
panel?
Yes go to http://yourdomain.com/webmail/
Login in with your complete e-mail address you@yourdomain.com
Enter your password
Click All Web Mail: Neomail configure your account and you
are running.
[Back
to top]
- Can I check the my Statistics
with out going through the Control panel?
Yes you can check the Webalizer Stats here: http://yourdomain.com:2082/tmp/username/webalizer/index.html
AWS Stats Here
http://yourdomain.com:2082/awstats.pl?config=yourdomain.com
[Back
to top]
- /usr/local/bin/mogrify
[Back
to top]
- If you are forwarding
mail from one account to another and would like to save
a copy have a email account set up for the account. Be sure
to delete the mail form this account periodically as the
box will fill up. If you wish to forward the mail without
savign a copy just specify the forwarding but do not set
up an email account for the address that is beign forwarded.
|
|
Account and Billing Questions
- Can
I upgrade my plan or features later?
You can purchase new or expanded features, or upgrade to
a new plan at any time. There is no set up fee for upgrading.
[Back to top]
- How
can I check/change my account information?
Send an e-mail to 
and lets us know what you are after
[Back to top]
- How
do I cancel my Account?
You can cancel your account at any time by sending email
to
There are no cancellation fees, and no notice is required.
Any fees paid to that point (unless cancellation is made
within 30 days of opening the account are non-refundable.
Please see our Acceptable Use Policy for further information.
|
|
